How can we help?

Check that the device is signed in to the Apple Account used for the purchase, then open Metrigram and choose Restore Purchases from the subscription or Settings area. If Apple still shows an active subscription and access is not restored, email us with the device type and the time you tried. Do not send a full receipt unless requested.

Apple manages billing. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Mac, use App Store Account Settings and select Subscriptions. Refund requests are made through reportaproblem.apple.com; Apple decides eligibility.

Photos, descriptions, labels and barcodes can be ambiguous. Metrigram keeps uncertain matches visible so you can confirm the food and portion before it becomes part of your record. Edit the draft or use text/search when a recognition result is not useful.

Remote recognition can be affected by connectivity, provider availability, service safeguards or your current access. Your saved local data remains available. Try a text or search route, check your connection and try again later. If the message persists, email support with the exact wording, but do not include the meal photo or health information unless necessary.

Open the Health app on iPhone, tap your profile, choose Apps and Services, then Metrigram. You can change individual read and write permissions there. Metrigram should continue to work without Health access, but health context and workout features may be reduced.

Confirm the relevant Health permissions are enabled and that the source device has finished syncing. Health data can arrive later or be unavailable for a date. Metrigram intentionally shows missing or partial data rather than inventing a value.

Metrigram stores core records locally and can sync them through your private CloudKit database. Use the same Apple Account, enable iCloud Drive and allow Metrigram to use iCloud on each device. Keep the app open briefly on a reliable connection after making a large change.

iPhone provides the full experience. Apple Watch is a focused logging and training companion. iPad gives more space to the same record. Mac supports planning, nutrition and exercise content, history, reports and Training Plans, but does not provide Health access, camera, barcode or voice capture, or live workouts.

Edit or delete individual records inside Metrigram. Metrigram does not create a user account or keep a central copy of your health record. To remove your core Metrigram data, delete the app from all your devices, choose whether to delete related Apple Health data when Apple offers that option, then delete Metrigram's private iCloud data through Apple Settings. No account-deletion portal or support request is required.

Include the device model, operating-system version, Metrigram version, the screen you were on, what you expected and what happened. A screenshot is useful when it does not reveal private data. Never send passwords, Apple Account credentials or payment-card information.